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SILC Services

SILC helps disabled people, older people and carers to live independently and make the most of the support available in Surrey.

Independent Living Advisers (ILA)

Our specialist, approachable team of Independent Living Advisers (ILAs) are available to provide information, advice and help with using direct payments to promote independent living, such as understanding how direct payments work; deciding whether a direct payment is suitable for you; and recruiting and employing a personal assistant to provide your care at home.

Due to the Advisers’ wide range of experience both in living with disabilities and using direct payments personally, the team is well placed to provide valuable peer support and to assist with a wide range of issues whether you receive support from the council, NHS or fund your own care.

Our ILAs cover the whole of Surrey and much of their work involves visiting people at home which means they are often away from the office. For this reason queries may be handled by the Duty desk rather than a particular ILA. The Duty system ensures that an ILA is available each day for a 2 hour period (usually 12 noon until 2pm) to answer general questions from our customers. You can call 01483 458 111, or email to contact ILA duty directly.

Our ILAs can assist in recruiting and employing personal assistants (PAs). They will help with advertising for PAs and interviewing potential candidates. Also with contracts, insurance and payroll etc., when a suitable PA has been chosen.

Ongoing support can sometimes include help with staff management, supervision and appraisal, disciplinary issues and health and safety at work.

Personal Health Budgets (PHB)

SILC services are available to people using NHS funded Personal Health Budgets (PHBs) to organise and provide the help they need to manage their 'continuing health care' or long term health condition.


NHS Health Complaints Advocacy service

From 1st April 2018 we will be providing the NHS Health Complaints Advocacy service in Surrey.

Most of us use the NHS at some point in our lives and many of us use these services regularly. Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong. The NHS complaints procedure is in place to make sure that issues are resolved at a local level.

We are able to provide free, confidential and independent support and assistance to people who live in Surrey and wish to make a complaint about an NHS service.

If you would like more information about this service, including contact information, please check our advocacy page.

Financial Monitoring Advice (FMA)

We are no longer able to offer help with completing Surrey County Council direct payment reconciliations, however up until 1st October, we are able to help with reconciliations for the period from April to June.

Between October 2017 and March 2018 we will be helping people to transfer over to Surrey’s Pre Paid Account. For those people who wish to do so, the option of completing their own reconciliations will still be open to them.

Carer Prescription Service

SILC manages and administers the GP Carer Prescription service.

GP Carer Break Payments
One off payments of up to £300 are authorised by a carer's doctor (GP) in order to provide them with a respite from their caring role. This scheme involves SILC contacting carers who have been referred by their GP to discuss how they could benefit from a payment and explain what is involved.

Carer Prescriptions
SILC no longer administers the onward referrals and information provision service, for carers, on behalf of external providers and GPs. Action for Carers Surrey now administers this side of the programme.

Supported Managed Accounts (SMA)

We are no longer able to offer SMAs to people whose Direct Payments are funded by Surrey County Council. Existing users of SILC SMAs will be transferred over to Surrey County Council’s new Specialist Direct Payment Support Team.

Our intention is that this will be done in a way that does not affect the care support that people receive.

Assisted Finance Accounts (AFA)

SILC is able to support people to manage their own personal money by providing an Assisted Finance Account (AFA).

The service is suitable for people who, although they have capacity to make their own financial decisions, need help to manage their money on a day to day basis.

The service can include acting as an appointee for benefit purposes, setting up and managing a specific bank account on an individual’s behalf, assistance with budgeting and bill paying and the provision of regular manageable cash amounts.


DBS Checks

SILC can carry out Disclosure and Barring Service (DBS) checks for personal assistants (PAs) at the request of our clients. A DBS check will show whether a PA has a criminal record or not. It is necessary to have a DBS check if a PA is supporting a child (under 18) and is highly recommended if supporting an adult. This service is free for direct payment recipients.

Peer support is available.

Supported Pathway to Employment

SILC provides tailored, supported, programmes for people with a disability or long term health condition who have had a long period of unemployment, or have particular challenges or barriers with returning to work. Covering:

  • Opportunity to meet others in a similar situation
  • Confidence and self-esteem building
  • Managing your health condition/disability
  • Identifying transferable skills
  • Preparing for work skills
  • Career guidance
  • Individual employment pathway support

PA training

SILC runs training courses for personal assistants and employers of personal assistants.
For employers, we run Good Boss training, which covers subjects such as setting boundaries, managing staff, keeping everyone safe and legal and what to do if it all goes wrong.

PAs have a choice of many different courses including Support with Confidence accredited training and single day courses which span a host of subjects such as safeguarding and first aid (which include a qualification and certificate).

Healthwatch Surrey

SILC  is one of the delivery partners involved in providing Healthwatch Surrey.

Healthwatch Surrey is an independent organisation that gives the people of Surrey a voice to improve and shape services and help them get the best out of health and social care services.

Healthwatch Surrey also provide the Independent NHS Complaints Advocacy Service in partnership with Surrey Disabled People’s Partnership (SDPP) and Advocacy in Surrey.

Their mission is to improve health and social care services and outcomes for people in Surrey. They do this by being an independent consumer champion ensuring that the voices of people in Surrey reach the ears of the decision makers.

Healthwatch Surrey want to hear from you about the health and social care services you are receiving. Please contact them with any feedback.

SILC, Astolat, Coniers Way, Burpham, Guildford GU4 7HL. Tel: 01483 458111  Privacy Policy 
Registered charity No. 1146482