Other Feedback from our Clients

“Thank you from the bottom of my heart as my life is better because of all your help - you have helped steer me in the right direction and I have gained some of my independence because of you”.

[You have made] “an enormous difference, enabling us to care for my husband at home until he passed away.”

“We would really have struggled without your help. Thank you!”

“An absolutely invaluable service.”

“clear, practical advice.”

“It has enabled my daughter to have a measure of independence she would have missed without SILC’s support and assistance.”

“Excellent help and advice.”

“It made a great difference having someone to approach outside Surrey County Council.”

“personal, caring, knowledgeable and prompt.”

[you have] “made life easier.”

“Felt supported.”

[SILC] “listened and understood the importance of getting answers” (advocacy client)

“supportive and professional advice.”

“There is nothing to improve. The service is unique and works well for children and families in need of support.”

[your service] “enabled me to contract the support needed to help me look after my mother in her own home.”

“it relieved a lot of stress and I am so grateful for the help and support.”

“it has made employing a PA possible.”

“I am very grateful for the impartial advice given. Response to my emails has been very quick. A fantastic service.”

[it has made a] “huge difference psychologically having a sensible and reliable point of contact.”

“It has been a lifesaver for us as a family to have some respite.”

“It hugely reduced my stress knowing there was someone at the end of an email ready and willing to help me”

“your support has made an immeasurable difference. I can have respite and my son has better quality of living”

"It's been really invaluable. Very helpful in figuring out how to request changes and more support in my care package. Good practical help with the nuts and bolts of the recruiting process."

[without SILC’s help] "I think I probably would have given up. I would have struggled to fill in the forms. You do need someone to help - I would say it was essential actually. We did it so quickly. It would have taken me days otherwise."

"We are self-funding and I think we are saving £5,000 annually by choosing this way."

"I think it is absolutely great. The adviser was very knowledgeable, responsive and helpful. I didn't know where to start. It's incredibly powerful to have the support of someone who knows the system and how to get a response from the NHS. It's simple things like the language they use - for example the difference between a complaint and a formal complaint."

"I was being ignored by the hospital and now I think I'm going to be referred to a specialist."